Client Care Coordinator

POSITION

Client Care Coordinator

POSITION PURPOSE

To make a real difference in the lives of families, clients, and caregivers in our community. Join us at PASCO and become a crucial part of our Skilled Services Team. Your role will involve providing essential administrative and operational support while upholding state regulations and PASCO policies. Embrace the chance to positively impact the lives of those we serve!

PAY: $23 - $25/hour DOE

LOCATION/SCHEDULE: Full-time with Monday, Wednesday, and Friday being remote and Tuesday/Thursday in office at our Lakewood, CO offices located at 3900 S Wadsworth Blvd., Suite 225 Lakewood, CO 80235

Key Duties and Responsibilities:

• Client/Family/Caregiver Support:

  • Build strong relationships through engaging communication, telehealth meetings, and home visits.

  • Efficiently coordinate schedules using our electronic health records system.

  • Collaborate with internal teams to address client needs and deliver exceptional service.

  • Ensure compliance with regulations and maintain strict confidentiality.

  • Go above and beyond to support our operational and client service goals.

• Unskilled Services (IHSS & Personal Care):

  • Nurture relationships with clients and families, providing top-quality care and support.

  • Monitor care quality through in-home and virtual visits.

  • Maintain accurate and detailed client records.

• Skilled Services:

  • Ensure timely and compliant nurse visits.

  • Support nursing staff with effective communication.

  • Assist with payroll processing to ensure precision.

• Backup Care Team:

  • Manage backup care schedules to provide seamless coverage.

  • Address coverage gaps promptly.

• After Hours Support:

  • Provide on-call assistance for urgent client needs.

Key Measures of Performance for the Role:

• Deliver exceptional support with timely issue resolution and positive feedback.

• Ensure compliance and maintain privacy.

• Efficiently manage schedules and payroll processes.

• Collaborate effectively and provide reliable support as needed.

Experience:

• Minimum of 2 years in an administrative role.

• Healthcare industry or case management experience is a plus.

• High school diploma required, Associate’s Degree preferred.

Knowledge, Skills or Abilities:

• Excellent organization and time management skills.

• Adaptive communication style.

• Proven skills in customer satisfaction.

• Ability to thrive in a fast-paced environment.

• Proficiency in Microsoft Office products.

Physical or Other Requirements (with little or reasonable accommodation):

• Sedentary detailed work:

  • Travel flexibility- ability to travel 25% of the time.

  • Walking and standing are required (up to 1/3 of the time).

  • Exerting up to 10 pounds of force occasionally.