Service Coordination Manager – HCA

For over 30 years, PASCO has been dedicated to providing top-tier care and advocacy for clients and families living with disabilities. Our primary mission is to help our clients lead rich and fulfilling lives while in the comfort and safety of their own homes. Here at PASCO, we strive to hire the best, most qualified candidates and nurture their professional and personal growth. We believe in providing more than just a weekly paycheck; we’re dedicated to enhancing your overall health and happiness through a range of customizable benefits to meet your needs. Here are but a few of the benefits PASCO provides to our staff: medical/dental/vision, learning opportunities, company bonuses, weekly paychecks, PTO, 401k, medical/dental/vision benefits, and company-paid life insurance! We’re committed to teamwork and approach decisions collectively, always prioritizing doing what’s right.

Did you know?

• PASCO was the first agency in Colorado to launch the Family CNA program and Pediatric Personal Care program via Medicaid allowing family members to get paid
• We provide services across 17 counties along the front range of Colorado.
• PASCO has worked tirelessly to bring accessible transportation, family caregiving, service expansions, and innovative legislation for over 30 years!

Built by advocacy, sustained by compassion.

POSITION

Service Coordination Manager – HCA

POSITION PURPOSE

To provide direction, coordination, supervision, and implementation of supportive services to HCA consumers. Monitor services provided to HCA consumers and ensure consumer satisfaction and safety. Complete and submit all required documentation.

KEY DUTIES/RESPONSIBILITIES

• Lead a team of Service Coordinators supporting HCA consumers and their caregivers, ensuring alignment with The PASCO Promise.
• Train and guide staff to develop and maintain high-quality Care Plans, ensuring compliance with federal, state, and agency requirements.
• Oversee timely completion of initial paperwork, consumer onboarding, and Care Plan updates within regulatory timeframes.
• Monitor consumer satisfaction, safety, and attendant performance, taking action to address concerns and improve service quality.
• Cultivate strong relationships with consumers, manage incidents and complaints, and develop action plans based on client satisfaction surveys.
• Ensure compliance with documentation, HIPAA regulations, and agency guidelines, proactively managing consumer visits and recordkeeping.
• Educate consumers and caregivers, making appropriate referrals to community resources to enhance well-being.
• Anticipate and creatively solve problems, modeling PASCO’s Core Values and fostering team communication and relationship-building.
• Supervise and provide feedback to Direct Service Workers, ensuring compliance with governing body regulations and the scope of their roles.
• Serve as a subject matter expert on HCA waivers, identifying risk areas and implementing Quality Management Plans to enhance care.
• Streamline back-office tasks to maximize front-office support without compromising service quality.
• Adhere to all relevant State, Federal, and PASCO regulations.

Key Performance Measures:

• Consumer feedback on service quality and attendant performance
• Audit results for supervision and compliance
• Quality of care metrics (e.g., infections, wounds)
• Timeliness and accuracy of documentation
• Employee satisfaction and retention of assigned consumers

EXPERIENCE

• 2+ years of case management experience, including supervisory roles, in HCBS services.
• Experience aligned with job assignments; knowledge of HCBS-HCA waivers highly preferred.

KNOWLEDGE, SKILLS & STRENGTHS

• Familiarity with State, Federal, and Licensing rules for Home Care Agencies.
• Willingness to learn and navigate electronic health record systems.
• Effective, proactive communication skills to ensure timely and accurate information dissemination.
• Understanding of care delivery challenges for individuals with various disabilities.
• Strong leadership and management abilities, including progress monitoring, performance auditing, conflict resolution, and change management.
• Clinical judgment to collect and interpret consumer data, make informed decisions, and take appropriate action.
• Commitment to consumer service, offering professional, compassionate care, and maintaining strong relationships.
• Reliability in fulfilling commitments, maintaining consistent communication, and adhering to schedules.
• Collaborative mindset, flexibility, and balancing personal and agency interests.
• Proficiency in Microsoft Outlook and electronic health records, with strong organizational and time management skills.
• Composure under stress, strong attention to detail, and the ability to handle complex situations.
• Creative problem-solving skills and the ability to work with diverse populations.

Physical and Other Requirements:

• Medium-detailed work involving significant walking or standing.
• Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly.
• Physical activities include stooping, kneeling, crouching, grasping, lifting, reaching, and pushing.
• Close visual acuity required for tasks like data analysis, computer work, and visual inspections.
• Reliable transportation with a valid Colorado driver's license and insurance.
• Availability to work weekends or be on-call on a rotating basis.

PAY $55K - $65K annually DOE

Location/Schedule: Hybrid work schedule. Tu/Th in office (located in Lakewood, Colorado or Colorado Springs) all other days remote.

PASCO is an Equal Opportunity Employer. We celebrate diversity of all kinds and are committed to creating an inclusive environment for all employees and clients that is free of harassment and discrimination.