Care Navigator (Admissions Specialist)

For over 30 years, PASCO has been dedicated to providing top-tier care and advocacy for clients and their families living with disabilities. Our primary mission is to help our clients lead rich and fulfilling lives while in the comfort and safety of their own homes. We strive to hire the best, most qualified candidates and nurture their growth with the ultimate goal of achieving our teammates’ personal and career goals. We offer a range of benefits that set us apart from others, including learning & development opportunities, weekly pay, PTO, 401k, medical/dental/vision benefits, and company-paid life insurance! We’re committed to teamwork and approach decisions collectively, always prioritizing doing what’s right. All roles within PASCO are guided by our PASCO Promise.

Did you know?

• PASCO was the first agency in Colorado to launch the Family CNA program and Pediatric Personal Care program via Medicaid allowing family members to get paid
• We provide services across 17 counties along the front range of Colorado.
• PASCO has worked tirelessly to bring accessible transportation, family caregiving, service expansions, and innovative legislation for over 30 years!

Built by advocacy, sustained by compassion.

For over 30 years, PASCO has been providing industry-leading care and advocacy programs for a broad range of clients with disabilities and their families. Our primary mission is to help our clients lead rich and fulfilling lives while in the comfort and safety of their own homes. Here at PASCO, we strive to hire the best! We’re all about teamwork and approach decisions as a team with the main focus on always doing the right thing.

Did you know?

• PASCO was the first agency to offer the Family CNA (Certified Nursing Assistant) program through Medicaid.

• PASCO was the first to offer a Pediatric Personal Care program through Medicaid

• PASCO provides services for 15 counties along the front range of Colorado

• PASCO has worked tirelessly to bring accessible transportation, family caregiving, service expansions, and forward-thinking legislation on behalf of the disability community for over 30 years! Built by advocacy, sustained by compassion.

POSITION

Care Navigator

POSITION PURPOSE

This position plays a vital role in supporting and guiding families and clients within PASCO to access essential services and resources. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels.  The work we do makes a positive difference in people’s lives for those needing long-term care due to a disability.

DUTIES & RESPONSIBILITIES

• Primary role is to support and educate families/individuals with a long-term disability on how to obtain services to live as independently as possible in the community and how PASCO can assist them
• Continuously learns and develops knowledge on Colorado Medicaid Long Term Supports and Services
• Interacts with the community through numerous channels including phone, email, web inquiries, in-person events, and one-on-one opportunities with families in their home
• Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation
• Able to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients
• Uses Salesforce and other data systems to document the details of the individual being helped
• Schedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO services
• In addition to being the first point of contact for PASCO, this position maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding process
• Conduct required assessments as needed to support our families while being good stewards of Medicaid funding

• Excellent communication skills including verbal and written. Bilingual in Spanish a plus!
• Energetic, well-spoken and the ability to connect with people on the phone. 
• Strong listening skills and the ability to ask targeted questions
• Ability to manage multiple deadlines in a timely manner using time management skills.  In this role, you will maintain your own schedule to meet business objectives
• Ability to work quickly, efficiently and with a high degree of accuracy. 
• Persuasive and goal oriented
• Self-motivated and self-directed this position will work autonomously 
• Strong teamwork and relationship building skills 
• Strong customer service and satisfaction background
• Experience in the following areas is perferred but not mandatory: CRM/Salesforce, healthcare documentation/EMR, Medicaid and/or Home Healthcare
• Strong working knowledge of Microsoft office suite, specifically Outlook & Teams
• A fan of speed: ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion

Physical or Other Requirements (with little or reasonable accommodation):

• Sedentary detailed work Interacting with prospects over the phone and documenting specific details into various data systems
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body
• Requires talking, hearing and detailed work with fingers, such as typing
• Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection)

JOB TYPE Full-time

SCHEDULE hybrid -- M/Tu in office; W/Th/Fr remote

LOCATION Denver OR Colorado Springs

COMPENSATION $21 - $24/hour + bonus target

REQ# dn2vg

PASCO is an Equal Opportunity Employer. We celebrate diversity of all kinds and are committed to creating an inclusive environment for all employees and clients that is free of harassment and discrimination.