Care Navigator

The Care Navigator plays a vital role in supporting and guiding families to access Medicaid services through PASCO. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people’s lives for those needing long-term care due to a disability.

What you’d be doing:

• Primary role is to support and educate families/individuals how to access State Plan Medicaid and HCBS services to live as independently as possible in the community and how PASCO can assist them.

• Continuously learns and develops knowledge on Colorado Medicaid Long Term Supports and Services.

• Interacts with the community through numerous channels including phone, email, web inquiries and in-person events and one-on-one opportunities with families in their home.

• Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation.

• Able to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients.

• Uses Salesforce and other data systems to document the details of the individual being helped.

• Schedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO services.

• In addition to being the first point of contact for PASCO with the community, this person maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding process.

• You’ll work as part of a high energy team that’s a key part of representing PASCO to the community.

• Conduct required assessments as needed to support our families while being good stewards of Medicaid funding.

Key Measures of Performance

• Growing the number of families accessing PASCO services.

• Strong communication and interpersonal skills.

• Feedback from individuals and families receiving services

• Ensuring PASCO is compliant with Medicaid requirements to provide services

What We’re Looking For:

Qualifications

• High School diploma or equivalent required

• Experience with CRM/Salesforce preferred.

• Experience with a healthcare documentation system preferred.

• Experience with Medicaid or Home Healthcare experience is a plus.

Knowledge, Skills or Abilities 

• Energetic, well-spoken and the ability to connect with people on the phone.

• Strong listening skills and the ability to ask targeted questions.

• Ability to multi-task, prioritize, and manage time effectively.

• Ability to work quickly, efficiently and with a high degree of accuracy.

• Persuasive and goal oriented.

• Self-motivated and self-directed.

• Strong computer skills including Microsoft Office Suite, Outlook.

• Strong teamwork and relationship building skills

• Excellent organization and time management skills, the ability to maintain one’s own schedule, and meet deadlines.

• Proven skills in customer satisfaction.

• A fan of speed: ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion.

• Moderate or exceeding ability with Microsoft Office products, specifically Outlook.

• Familiarity with electronic health record systems.