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Care Navigator

  • Hybrid
    • Lakewood, Colorado, United States
  • $22 - $25 per hour
  • Administration

Job description

The Care Navigator plays a vital role in supporting and guiding families to access Medicaid services through PASCO. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people’s lives for those needing long-term care due to a disability.

What you’d be doing:

  • Primary role is to support and educate families/individuals how to access State Plan Medicaid and HCBS services to live as independently as possible in the community and how PASCO can assist them.

  • Continuously learns and develops knowledge on Colorado Medicaid Long Term Supports and Services.

  • Interacts with the community through numerous channels including phone, email, web inquiries and in-person events and one-on-one opportunities with families in their home.

  • Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation.

  • Able to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients.

  • Uses Salesforce and other data systems to document the details of the individual being helped.

  • Schedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO services.

  • In addition to being the first point of contact for PASCO with the community, this person maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding process.

  • You’ll work as part of a high energy team that’s a key part of representing PASCO to the community.

  • Conduct required assessments as needed to support our families while being good stewards of Medicaid funding.

Key Measures of Performance

  • Growing the number of families accessing PASCO services.

  • Strong communication and interpersonal skills.

  • Feedback from individuals and families receiving services

  • Ensuring PASCO is compliant with Medicaid requirements to provide services

Job requirements

What We’re Looking For:

Qualifications

  • High School diploma or equivalent required

  • Experience with CRM/Salesforce preferred.

  • Experience with a healthcare documentation system preferred.

  • Experience with Medicaid or Home Healthcare experience is a plus.

 

Knowledge, Skills or Abilities 

  • Energetic, well-spoken and the ability to connect with people on the phone.

  • Strong listening skills and the ability to ask targeted questions.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Ability to work quickly, efficiently and with a high degree of accuracy.

  • Persuasive and goal oriented.

  • Self-motivated and self-directed.

  • Strong computer skills including Microsoft Office Suite, Outlook.

  • Strong teamwork and relationship building skills

  • Excellent organization and time management skills, the ability to maintain one’s own schedule, and meet deadlines.

  • Proven skills in customer satisfaction.

  • A fan of speed: ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion.

  • Moderate or exceeding ability with Microsoft Office products, specifically Outlook.

  • Familiarity with electronic health record systems.

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