Care Navigator

JOB PURPOSE
The Care Navigator plays a vital role in supporting and guiding families and clients within PASCO to access essential services and resources. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people’s lives for those needing long-term care due to a disability.

DUTIES & RESPONSIBILITIES

• Primary role is to support and educate families/individuals with a long-term disability on how to obtain services to live as independently as possible in the community and how PASCO can assist them.

• Continuously learns and develops knowledge on Colorado Medicaid Long Term Supports and Services.

• Interacts with the community through numerous channels including phone, email, web inquiries and in-person events and one-on-one opportunities with families in their home.

• Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation.

• Able to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients.

• Uses Salesforce and other data systems to document the details of the individual being helped.

• Schedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO services.

• In addition to being the first point of contact for PASCO with the community, this person maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding process.

• You’ll work as part of a high energy team that’s a key part of representing PASCO to the community.

• Conduct required assessments as needed to support our families while being good stewards of Medicaid funding.

Key Measures of Performance

• Individual goal to assist families in accessing PASCO services.

• Strong communication and interpersonal skills.

• Feedback from individuals and families receiving services

Qualifications

• High School diploma or equivalent required

• Experience with CRM/Salesforce preferred.

• Experience with a healthcare documentation system preferred.

• Experience with Medicaid or Home Healthcare experience is a plus.

Knowledge, Skills or Abilities 

• Energetic, well-spoken and the ability to connect with people on the phone.

• Strong listening skills and the ability to ask targeted questions.

• Ability to multi-task, prioritize, and manage time effectively.

• Ability to work quickly, efficiently and with a high degree of accuracy.

• Persuasive and goal oriented.

• Self-motivated and self-directed.

• Strong computer skills including Microsoft Office Suite, Outlook.

• Strong teamwork and relationship building skills

• Excellent organization and time management skills, ability to maintain one’s own schedule and meet deadlines.

• Proven skills of customer satisfaction.

• A fan of speed: ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion.

• Moderate or exceeding ability with Microsoft Office products, specifically Outlook.

• Familiarity with electronic health record systems.

Physical or Other Requirements (with little or reasonable accommodation): 

Sedentary detailed work

• Interacting with prospects over the phone and documenting specific details into various data systems.

• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

• Requires talking, hearing and detailed work with fingers, such as typing.

• Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).