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Care Navigator

  • Hybrid
    • Lakewood, Colorado, United States
  • $21 - $24 per hour
  • Administration

Join PASCO as a Care Navigator—support families accessing services, build community connections, and make a real impact. Hybrid role, $21–$24/hr + bonus.

Job description

Location: Denver or Colorado Springs (Hybrid)
Schedule: Full-time | Mon/Tue in office, Wed–Fri remote
Compensation: $21–$24/hour + bonus potential

Are you a strong communicator who thrives on helping others navigate complex systems with clarity and compassion?
Join PASCO (Personal Assistance Services of Colorado) as a Care Navigator—a role where your voice, empathy, and drive directly improve lives.

As a Care Navigator, you’ll guide individuals and families through the Medicaid long-term care process, connecting them with services and empowering them to live more independently. This position is ideal for someone who is energetic, goal-oriented, and skilled at building meaningful connections—especially over the phone.

What You’ll Do

  • Serve as the first point of contact for individuals and families exploring services with PASCO.

  • Educate people with long-term disabilities on Colorado Medicaid Long Term Services and Supports (LTSS) and how PASCO can help.

  • Conduct initial outreach via phone, email, online inquiries, in-person events, and home visits.

  • Build strong rapport, ask the right questions, and listen deeply to understand each family’s unique needs.

  • Document interactions using Salesforce and other tools; maintain and manage your own schedule.

  • Coordinate internal team members to assist with onboarding or assessments, and keep prospects engaged through the process.

  • Reinforce PASCO’s reputation as a leading provider of home-based services with heart and integrity.

What You Bring

  • Excellent verbal and written communication skills

  • Energetic, well-spoken, and persuasive—especially over the phone

  • Bilingual in Spanish is a big plus!

  • Strong listening skills and ability to ask targeted, helpful questions

  • Self-directed with solid time management and multitasking abilities

  • Detail-oriented, efficient, and able to work quickly with accuracy

  • Strong customer service mindset and relationship-building skills

  • Previous experience in one or more of the following is helpful:

    • CRM systems (like Salesforce)

    • Healthcare documentation or EMRs

    • Home Health, Medicaid, or LTSS services

  • Proficiency in Microsoft Outlook and Teams

  • Comfortable working autonomously while collaborating with a supportive team

  • Thrives in a fast-paced, growing environment

Physical & Other Requirements

  • Sedentary, detail-focused work—frequent typing and screen time

  • Must be able to exert up to 10 lbs occasionally

  • Frequent talking, listening, and data entry

  • Visual focus required for data review and documentation

Why PASCO?

At PASCO, we are united by purpose: to support individuals with disabilities in living independently with dignity and choice. We are a mission-driven and inclusive organization that believes in empowering both our clients and our team.

We Offer:

  • A hybrid schedule that promotes work-life balance

  • A collaborative and values-driven culture

  • Ongoing training and growth opportunities

  • A chance to make real, lasting impact in the lives of others

PASCO is an Equal Opportunity Employer

We celebrate all forms of diversity and are committed to an inclusive environment for employees and clients—free from harassment and discrimination.

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