Care Navigation Manager

For over 30 years, PASCO has been dedicated to providing top-tier care and advocacy for clients and families living with disabilities. Our primary mission is to help our clients lead rich and fulfilling lives while in the comfort and safety of their own homes. Here at PASCO, we strive to hire the best, most qualified candidates and nurture their professional and personal growth. We believe in providing more than just a weekly paycheck; we’re dedicated to enhancing your overall health and happiness through a range of customizable benefits to meet your needs. Here are but a few of the benefits PASCO provides to our staff: medical/dental/vision, learning opportunities, company bonuses, weekly paychecks, PTO, 401k, a dog friendly work environment (and team!) and company-paid life insurance! If you are passionate about transforming lives and want to be part of a dynamic team dedicated to making a positive impact, apply now to become an I/DD Waiver Coordinator at PASCO. Your role will be instrumental in changing lives and fostering independence for individuals with intellectual and developmental disabilities. Join us in creating a more inclusive and supportive community today!

POSITION

POSITION PURPOSE

To lead the Care Navigation (intake) team to ensure a smooth admissions process for clients and families, focusing on responsiveness, relationship-building, and service excellence.

Key Duties and Responsibilities:

• Provide leadership and support to the Care Navigation team.
• Oversee the start-of-care process, ensuring timely onboarding of clients.
• Maintain communication with community partners and case managers.
• Respond promptly to inquiries and address client concerns.
• Guide clients towards appropriate services or resources.
• Collaborate with other departments to optimize service delivery.
• Act as a subject matter expert on regulations and procedures.
• Document interactions in internal systems.
• Qualify leads and schedule client meetings.
• Continually enhance client and partner experiences.

Key Measures of Performance:

• Intake pipeline management.
• Responsiveness and communication.
• Client conversion rate.
• Relationship-building.
• Service delivery excellence.
• Expertise and compliance.
• Data integrity and compliance.

• 60Excellent communication skills.
• Ability to connect with people and ask targeted questions.
• Strong time management and multitasking abilities.
• Persuasive, goal-oriented, and self-motivated.
• Proficiency in Microsoft Office Suite and Outlook.
• Experience with CRM/Salesforce and healthcare documentation systems preferred.
• Knowledge of Medicaid or Home Healthcare is a plus.

Knowledge, Skills, or Abilities:

• Strong organization and time management skills.
• Customer satisfaction focus.
• Ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office products and electronic health record systems.

Physical or Other Requirements:

• Sedentary detailed work
• Sitting most of the time in front of a computer screen, on the road, or paperwork.
• Walking and standing are required (up to 1/3 of the time).
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Requires talking, hearing and detailed work with fingers, such as typing.
• Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).
• Examples: Positions that require sitting at a desk talking on the telephone, or entering data or processing paperwork that require only occasional walking to meet with others or retrieve items of negligible weight

PAY $55K - $65K annually DOE + quarterly bonuses

Location/Schedule: Hybrid work schedule 

PASCO is an Equal Opportunity Employer. We celebrate diversity of all kinds and are committed to creating an inclusive environment for all employees and clients that is free of harassment and discrimination.