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Bilingual Support Specialist

  • Hybrid
    • Colorado Springs, Colorado, United States
  • $22 - $24 per hour
  • Administration

Deliver high-impact support to families and caregivers as a Bilingual Support Specialist. Use your Spanish/English skills to solve problems and build community at PASCO.

Job description

Join PASCO and help families get the support they deserve.

At PASCO, we believe in dignity, advocacy, and access for individuals living with disabilities—and their caregivers. As a Bilingual (English/Spanish) Support Services Specialist, you'll be the first voice many of our families and employees hear. You’ll play a critical role in solving problems, building trust, and connecting people with the care and answers they need.

This role is perfect for someone who is warm, resourceful, bilingual, and thrives in a fast-paced, purpose-driven environment.

PAY  $22-$24/hour DOE

LOCATION/SCHEDULE  Hybrid working Tuesday - Thursday out of our Colorado offices.  Candidates must live in Colorado Springs

What You’ll Do

  • Be a go-to support expert for caregivers, families, and employees—answering calls, emails, and solving issues with empathy and efficiency

  • Use our ticketing system to document, track, and manage incoming requests

  • Collaborate across teams to get fast answers and escalate more complex issues

  • Keep families informed about community events and helpful programs

  • Help plan and host in-person events that build connection and community

  • Advocate for improvements in how we support families and streamline communication

What You Bring

  • Fluency in Spanish and English (required)

  • 1–2 years of customer service or support experience (healthcare or nonprofit a plus)

  • Friendly and clear communicator, even under pressure

  • Organized and reliable—able to manage multiple priorities at once

  • Proficient with Microsoft Office and email

  • Bonus: Familiarity with Medicaid or disability services

Success Looks Like

  • 50% or higher call answer rate

  • 850+ support tickets resolved per month

  • 4-hour average response time

  • Happy families, caregivers, and internal team members

Why PASCO?

At PASCO, we don’t just support people—we advocate for them. We’re a mission-driven team that believes in learning, teamwork, and doing the right thing.

  • Monthly team lunches & community events

  • Ongoing training and growth opportunities

  • Supportive leadership and meaningful work

  • A chance to make a real impact every single day

Are you ready to make a real impact in the lives of families—and be part of something bigger than just a job?

At PASCO, we lead with heart. Every role here is guided by teamwork, accountability, and our deep commitment to doing what’s right.

We celebrate diversity and hold true to the PASCO Promise—our commitment to the individuals and families we serve. Learn more about the PASCO Promise:

Did you know.....

  • We were the first agency in Colorado to launch the Family CNA program allowing natural supports in the home to receive pay for providing caregiving services to their loved ones.

  • We provides services across 17 counties along the front range of Colorado.

  • PASCO has worked tirelessly to bring accessible transportation, family caregiving, service expansions, and innovative legislation for over 30 years!

Built by advocacy, sustained by compassion.

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