HCA Waiver Coordinator

For over 30 years, PASCO has been dedicated to providing top-tier care and advocacy for clients and families living with disabilities. Our primary mission is to help our clients lead rich and fulfilling lives while in the comfort and safety of their own homes. Here at PASCO, we strive to hire the best, most qualified candidates and nurture their professional and personal growth. We believe in providing more than just a weekly paycheck; we’re dedicated to enhancing your overall health and happiness through a range of customizable benefits to meet your needs. Here are but a few of the benefits PASCO provides to our staff: medical/dental/vision, learning opportunities, company bonuses, weekly paychecks, PTO, 401k, medical/dental/vision benefits, and company-paid life insurance! We’re committed to teamwork and approach decisions collectively, always prioritizing doing what’s right.

Did you know?

• PASCO was the first agency in Colorado to launch the Family CNA program and Pediatric Personal Care program via Medicaid allowing family members to get paid

• We provide services across 17 counties along the front range of Colorado.

• PASCO has worked tirelessly to bring accessible transportation, family caregiving, service expansions, and innovative legislation for over 30 years!

Built by advocacy, sustained by compassion.

POSITION
HCA Waiver Coordinator (Colorado Springs)

POSITION PURPOSE
To support PASCO families, clients, and caregivers enrolled in IHSS and Personal Care Services while adhering to state and PASCO policy.

KEY DUTIES AND RESPONSIBLITIES

• Coordinate with case management entities throughout the state to help support individualized care plans utilizing established assessments, client needs, and observations.

• Completes on-site personal care supervisory visits according to the time frames specified in the governing body rules and regulations and agency policy

• Participates in creating and reviewing Care Plans, and makes any necessary updates

• Observes Personal Care Workers (PCWs) and Homemakers performing tasks and adhering to the care plan

• Provides performance management feedback on PCWs and Homemakers to Personal Care Supervisors (PCS)

• Understands differences between skilled and unskilled tasks and limitations of Personal Care Workers and Homemakers per governing body rules and regulations, and assures that PCWs and Homemakers are practicing within those limitations

• Collaborates with other departments including Medical Records, Prior Authorization Team, HR, and Intake

• Assists in creating, distributing, and maintaining all program/s documents

• Establish and maintain ongoing community relationships with individuals, organizations, state entities and related institutions to build business relationships

• Reviews and assists with compliance regarding program/s obligations

• Communicates regularly with PASCO service leaders to ensure consistent messaging on the advantages that PASCO provides to clients and caregivers

• Updates CRM (Client Relationship Management) system regularly to build upon networking opportunities and appropriate follow-up

• Support, establish and maintain relationships with PASCO families, clients and caregivers through continuing phone calls, telehealth meetings, and home visits

• Receive, track, and audit incoming documentation from our clients and caregivers

• Create and maintain client and provider schedules in electronic health records system

KEY MEASURES OF PERFORMANCE

• Strong communication and interpersonal skills

• Feedback from individuals receiving services

• Maintaining compliance with due dates, adhering to PASCO and state policy

Knowledge, Skills or Abilities

• Experience with case management or client care coordination

• Experience with Medicaid or Home Healthcare experience (highly preferred)

• Minimum of 2 years proven success in an account management building successful partnerships

• Excellent verbal and written communications skills

• Proven skills of customer satisfaction

• Ability to successfully operate in a fast paced dynamic environment experiencing growth and expansion

• Excellent organization and time management skills, ability to maintain your schedule and meet deadlines

• Strong computer skills including Microsoft Office Suite, Outlook (highly preferred)

• Experience with Electronic Health Records systems preferred

• Self-motivated and self-directed

• A passion to serve our clients

• Must be willing to travel to clients homes in the Colorado Springs community for check in visits required

• Bilingual (Spanish and English) highly preferred

Physical or Other Requirements (with little or reasonable accommodation)

• Sedentary detailed work

• Sitting most of the time in front of a computer screen, on the road, or paperwork

• Walking and standing are required (up to 1/3 of the time)

• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body

• Requires talking, hearing and detailed work with fingers, such as typing

• Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).

  • Examples: Positions that require sitting at a desk talking on the telephone, or entering data or processing paperwork that require only occasional walking to meet with others or retrieve items of negligible weight

PAY $20 - $23/hour + $1,000 sign-on bonus + mileage reimbursement

LOCATION/SCHEDULE: Colorado Springs covering Pueblo, Douglas, El Paso counties. This role works from a hybrid schedule with T/Th in office and M/W/F visiting client’s homes.

PASCO is an Equal Opportunity Employer. We celebrate diversity of all kinds and are committed to creating an inclusive environment for all employees and clients that is free of harassment and discrimination.